We do.

Please kindly note Russia, Ukraine, and Yemen can't be delivered to due to uncontrollable factors by DHL, FEDEX.

You can track here: https://www.dibangu.com/account/order-lookup.

Sorry dear, if you missed your delivery or didn’t leave a company name for your workplace delivery, the courier may send your item back to us.

No worries ,to get your parcel resent, email us your order number and your delivery address (plus company name if it’s a workplace).

Step 1. Check with your household and familay to see if anybody else received the parcel.

Step 2. Use the Tracking Number found in your Shipping Confirmation email to track your parcel.

Step 3. If there’s no sign that the courier had attempted to deliver your parcel, please contact your local post office to check.

Step 4. If you’ve done the above steps and your parcel has not arrived beyond our Estimated Delivery Times, contact us to further investigate.

Yes, you can return or exchange online purchases within 14 days of receiving your order.

Once we’ve received your returned item/s, please allow up to 3-5 business days for your request to be processed

Sorry dear, please contact us right away with your order number and the products picture you received.

We must solve it immedaitely upon you contact us.

Sorry dear, please contact us right away with your order number and the damaged product picture you received.

We must solve it immedaitely upon you contact us.

YES， please don't worry dear.

Online Orders: we accpet Paypal, as well as credit cards such as VISA, MasterCard, Maestro, American Express, Diners Club, and Discover.

If your payment fails, there could be a few reasons for this. One possible reason is that the card security code you entered was incorrect. This is the short numeric code on the back of your credit card, and if it's not entered correctly, it could cause payment failure. Please double-check that you've entered the correct code and try again.

Another reason for payment failure could be insufficient funds in your account. If you're paying by credit card, make sure that you have enough funds in your account and that the payment for your order doesn't exceed your credit limit. It's also important to ensure that the order amount doesn't exceed your credit card limit.

If you're still having trouble with payment, it's possible that the payment is unable to go through smoothly. In this case, please contact us (service@dibangu.com) and we'll do our best to help you.

Please don't worry , please contact us with your order number and let us know your requests and problems, we will help you solve it.

Please contact us (service@dibangu.com) with your requests, we will offer you the best price upon you contact us.

Please don't worry, please contact us (service@dibangu.com) with your order number and discount code name, we will refund you the price difference.

After your payment is successful, we will send you a payment confirmation email to your email address service@dibangu.com. If you cannot find this email, please contact us. We will be able to assist you in retrieving your order number.